Contoh Soal Bahasa Inggris Kelas 12 Materi Offering Help and Responding

Materi Offering help 

Kompetensi Dasar (KD) :

3.27. Menganalisis fungsi sosial, struktur teks, dan unsur kebahasaan teks interaksi interpersonal lisan dan tulis yang melibatkan tindakan menawarkan jasa, serta menanggapinya, sesuai dengan konteks penggunaannya. (Perhatikan unsur kebahasaan May I help you?, What can I do for you? What if ...?)

Dialogue for 1-3

Customer representative: Good morning, Ma'am Please have a seat. What can I do for you?

Mrs. Wanda: Good morning. Thank you. I lost my SIM card and I want to have a new one with the same phone number.

Customer representative: May I have your identity card, Ma'am?

Mrs. Wanda: Sure. Here you are.

Customer representative: Please wait a minute. I will check the data.

Mrs. Wanda: All right.

Customer representative: Ma'am, please fill in the form for re-registration.

Mrs. Wanda: All right. (After a moment) Here you are. I have done it.

Customer representative: Please wait a moment. I will activate your new card.

1. Why does the customer representative offer help in the opening of the conversation?

A. Mrs. Wanda asks people to help her

B. Offering help is the customer representative's job.

C. The customer r likes helping others.

D. Mrs. Wanda is confused her problems.

E. The customer r sees that Mrs. Wanda is busy.

Answer: B. Offering help is the customer representative's job.

2. Why does Mrs. Wanda meet the customer r?

A. She will renew her lost SIM card.

B. She will pay for her phone bills.

C. She will complain about the service.

D. She will buy several new SIM cards.

E. She will change her phone number.

Answer: A. She will renew her lost SIM card.

3. Customer representative says, "What can I do for you?" The underlined expression can be replaced with

A. I will help you.

B. May I help you?

C. Let me help you.

D. Do you need help?

E. Do you mind if I help you?

Answer: B. May I help you?

4. Ronaldo: Sir, would you like me to close the window for you?

    Mr. Adi: Yes, please. It’s very cold inside. The underlined sentence express:

A. Offering help

B. Asking help

C. Refusing something

D. Accepting an offer

E. Suggestion

Answer : A. Offering help

5. Ela: Mom, do you need some help? You look so busy this morning.

    Mom: Of course, dear. I need another pair of hands to wash the dish.

The underlined sentence expresses .......

A. Offering help

B. Refusing help

C. Looking for something

D. Apologizing

E. Accepting help

Answer : E. Accepting help

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